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Energy suppliers in this country are generally very efficient. People only hear about the horror stories that are the exception and not the rule. Sometimes, however, you may have cause to complain to or about the company that supplies your energy.

Before starting any formal action, you should contact the energy company directly. The phone number and website will be on your energy bill. You can make a complaint by email, in writing or on the phone. Explain to the energy company what the problem is and what you want them to do about it. The Citizens Advice Consumer Service can help you through the process if you can't find the energy company's details or need support. They will give you information and advice and lend you their expertise If you need It.

All companies are required to deal proactively with complaints from domestic consumers and they all have mandatory complaints procedures detailing how they do this. The energy company should respond and try to resolve your complaint You then need to decide if you think their response is reasonable and will solve the problem you have.

The Ombudsman Services in charge of Energy (OSE) can investigate it the complaint hasn't been resolved to your satisfaction at the end of eight weeks. The OSE is the free independent scheme set up to investigate complaints from domestic consumers that the energy company cannot resolve. The OSE can require the company to correct the problem, apologise, explain what happened, and make a financial award. Its decisions are binding on the energy company, but not the consumer.

Dress smartly with ironed clothes, make sure your hair is tidy, be clean shaven (if you're a man), have clean hands, eat or drink in your break room, never swear and don't talk about customers in front of other customers.

15. Don't take a phone call in front of customers. --Select--ABCDEF

16. Smile when you see customers. --Select--ABCDEF

17. Never use bad language if customers might hear you. --Select--ABCDEF

18. Don't take bad things personally when dealing with customers. --Select--ABCDEF

19. Don't chat for too long with customers. --Select--ABCDEF

20. Greet people in an appropriate way. --Select--ABCDEF

21. Make sure customers don't leave without the things they have paid for. --Select--ABCDEF

This is an essential part of the process to ensure that everything the successful candidate has said is true. When the selection committee is satisfied the job otter can be made.

A The earliest dated evidence of a timepiece is a fragment of a Chinese sundial from circa 1500 BC. Which suggests there were rudimentary attempts to keep time during this period. Later wealth Romans were known to carry around pocket-sized sundials, though these cannot be regarded as predecessors of the modern watch. It would take developments in measuring hours without the sun such as water clocks, sand glasses, and candles uniformly burning away the hours to begin to measure time in the increments understood today. All of these ways for tracking time were utilized in the East, particularly in China during the Middle Ages. However, despite its more advanced culture, it appears that China had less use for the kind of accurate timekeeping that came to rule the West, because of their unique understanding of the Earth’s rhythm and their different relationship with nature.

B The first mechanical clock probably emerged out of monasteries, developed by monks as alarm mechanism to ring the bells according to the regular and regimented hours of their religious rhythms. Once the twenty-four equal-hour day was developed the chiming of the bells gradually fell In line with the clock. Early clocks both large tower as well as turret clocks and the smaller models that they were based on, were propelled by weight mechanisms. By the fifteenth century, however, the mainspring was developed, employing the stored power of a tightly coiled spring. This was soon followed by a device called the fusee which equalled the momentum of a spring as it uncoiled. Smaller versions of this mechanism led to the invention of the watch.

C Early watches were bulky and ornate, like the early spring-powered clocks, kept time with only an hour hand, though still rather inaccurately due to errors from friction. These early watches were made in many places around the world, but the earliest manufacturing dominance in the watch industry was by the British. The British factory systems emerging out of the industrial revolution and the development of the railroad combined to give birth to a strong and profitable business. The small scale manufacture of watches in the early 18th century was a dual system of production that combined craftspeople in the metalworking industry putting out product from their workshops to be acquired and assembled in factory systems. The strategy, however, proved to be short-lived in light of more integrated approaches to manufacturing. This, poor transportation and communication among participants in the British watch industry led to them losing their market dominance.

D The defining factor of the 20th century technological evolution in watchmaking was precision. Watches have always evolved with respect to trends in fashion, but the mechanics of the standard spring-powered device itself had undergone few in changes in 300 years, until the advent of electronics in the middle of the 20th century. Since precision in watchmaking was the driving force behind innovation, it is easy to understand how an accurate watch that could be made inexpensively would come to dominate the market. Gradually, improvements in battery technology, the miniaturisation of batteries, additional components combined with quartz technology and integrated circuit technology combined to produce the most accurate timepieces ever assembled.

E The Japanese correctly identified quartz analog as the future of watchmaking and were particularly adept at developing it. Building upon early knowledge gained in part from American industries, they developed large vertically integrated factories for their watchmaking companies. These firms quickly controlled their protected domestic market and build solid foundations in manufacturing based in Hong Kong that have helped them prosper until they dominated internationally. All the major watch producers utilized Hong Kong as a cheap source of labor for assembling products as well as purchasing components for watches, but the Japanese were the best at controlling their distribution channels.

F Watches are not limited to mere time keeping and the measurement of seconds, minutes and hours are potentially only one function of a watch. Anything else has come to be called'complications’ in watchmaking. As an example, perpetual calendars have been built into watches for more than two centuries. Such calendars have included everything from days and months to phases of the moon and adjustments for leap years. Modern technology, especially inexpensive batteries and microchips allow for such'minor’ complications in even cheaper watches. Meanwhile, time continues to be measured in increasingly precise manner, and so the evolution of the personal timepiece seems destined to continue into eternity.

ix From early watches to now

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34. China in the Middle Ages did not share the West's obsession with precise time. --Select--TRUEFALSENOT GIVEN

35. Religious worship times probably led to the development of the first mechanical clock. --Select--TRUEFALSENOT GIVEN

36. Friction was used in early watches to help with accuracy. --Select--TRUEFALSENOT GIVEN

37. The early British watch industry exported their product around the world. --Select--TRUEFALSENOT GIVEN

F lest to a modern set of factories being built

38. Poor transport and communication --Select--ABCDEF

39. Developments in battery technology and miniaturisation, along with other technological advances --Select--ABCDEF

40. Controlling distribution channels --Select--ABCDEF